We're here to help.
Welcome to the Syntax customer portal. Sign in to open a new support ticket, check progress on an existing one, or chat with the agent looking after your account.
Need access? Your account administrator can invite you, or reach us at support@syntcon.com.
Open a ticket
Tell us what's going on — describe the issue, attach screenshots or logs, and we'll route it to the right specialist on your account team.
Track every update
See live status changes, replies, and resolution timelines on each ticket. You'll also get an email every time an agent responds.
Talk to your agent
Reply directly inside a ticket or from your email — both threads stay perfectly in sync.
Mention your account manager with @name to loop them in.
What happens after you submit a ticket?
- We acknowledge it. Your ticket gets a tracking number and is queued for the team that supports your account.
- An agent picks it up. They reply through the portal — you'll see updates here and in your inbox.
- We work it to resolution. Status changes (In progress → Resolved) keep you informed without having to ask.
- You tell us how we did. Rate the resolution with a quick star score so we can keep getting better.